Terms of service

These Terms of Sale set out the basis on which CIUFOLI sells works, accepts commissions and provides this website. Please read them before placing an order or making an enquiry. By placing an order you agree to them.

1. Who we are

CIUFOLI LTD is a private limited company incorporated in England and Wales.

• Company: CIUFOLI LTD
• Company number: 15871854
• Registered office: Windover House, St. Ann Street, Salisbury, England, SP1 2DR
• Email: info@ciufoli.com

References to “CIUFOLI”, “the house”, “we”, “us” or “our” mean CIUFOLI LTD. References to “you” mean the person placing an order or using this website.

Our website is ciufoli.com. The house is based in London and works are shown by appointment.

2. These terms and your legal rights

Nothing in these terms affects your legal rights as a consumer. If you are buying as a consumer, the Consumer Rights Act 2015 gives you rights that cannot be excluded or limited, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a right to cancel. Section 11 sets out those rights; section 10 explains the one circumstance in which the cancellation right does not arise.

If you are buying in the course of a business, sections 11 and 17 apply to you differently, and we will say so where that is the case.

We may amend these terms from time to time. The terms that apply to your order are the ones published on this website at the moment your order is placed.

3. The works

Works are made by hand in small numbers, in Italy, and are finished individually.

Materials behave as materials do. Grain, patina, casting texture, tool marks left deliberately, and the natural characteristics and inclusions of stones are properties of the work rather than faults in it. Two works of the same design will not be identical, and a work will not be identical to the photograph of it.

Photography on this website is prepared carefully but is not a colour-accurate reproduction, and screens vary. Dimensions and weights given on a work’s record are close tolerances, not guarantees; small variation is inherent in hand finishing.

Where a work is described as one of a stated edition or as unique, that description is accurate and we will not exceed it.

4. Enquiries, appointments and availability

A work shown on this website is an invitation to enquire, not an offer to sell. Showing a work does not guarantee that it is available.

Appointments are made by arrangement. We may ask for confirmation of identity before a private viewing, and we may decline or reschedule an appointment.

We may decline an order or an enquiry, and we do not have to give a reason. Reasons may include a work having already been sold, an error in price or description, a failure of payment or identity verification, or an inability to meet the requested timing.

5. How a contract is formed

Placing an order online, or accepting a quotation or invoice we have issued, is an offer to buy.

A contract is formed only when we confirm the order in writing — by order confirmation email or by written acceptance from the house. An automated acknowledgement that we have received your order or your payment is not acceptance.

If we cannot accept your order, we will tell you and refund any payment taken in full.

6. Price and payment

Prices are those shown at the time the order is placed, in the currency stated at checkout.

Unless stated otherwise, prices include UK VAT where it applies and exclude delivery, and exclude any import duty, tax or customs charge raised outside the United Kingdom. Those are payable by you (see section 9).

Payments made through this website are processed by third-party payment providers. We do not receive or store your full card number.

For commissions and made-to-measure works, we ordinarily ask for a deposit before work begins, with the balance due before despatch or collection. The specific schedule will be set out in your order confirmation or invoice. We do not begin work until the deposit has cleared, and we do not release a work until the balance has cleared.

If a price is obviously wrong — a manifest error — and you could reasonably have recognised it as such, we are not obliged to sell at that price; we will contact you before proceeding.

7. Made-to-measure works and commissions

Foundation Works are made to order to your own wrist measurement. The break in the line is positioned to the wrist that will close it, and the work is made to that measurement and no other.

This means:

• You are responsible for the accuracy of the measurement and any other specification you give us. We will offer guidance, and we can measure you at an appointment, but we make the work to the specification confirmed with you.
• We will confirm the measurement and specification in writing before work begins. Please check that confirmation carefully — it is what we make to.
• Once work has begun, a change to the specification may not be possible. Where it is, we will tell you what it costs and how it affects the timing before we proceed, and you will be asked to confirm.
• Because the work is made to your specification, the statutory right to cancel does not apply to it. Section 10 explains this.

Commissions beyond the standing collection are agreed individually and are governed by these terms together with the written commission agreement for that work. Where the two conflict, the commission agreement prevails.

A commission is resolved on paper before anything is cut. The first conversation carries no charge and no obligation, and revisions to the drawing are free until the drawing is agreed. Price, measurement, material and the production window are confirmed in writing at that point. After the drawing is agreed, a change is a new work rather than an adjustment, and is priced as one.

Where you supply material for a commission — a stone, an heirloom piece, or metal to be reworked — you confirm that it is yours to supply and that you are entitled to have it altered. We will handle it with care and will insure it while it is with us, but altering or setting existing material carries a risk which cannot be wholly removed, and we will discuss that risk with you in writing before any work begins.

8. Lead times

Foundation Works are made in six to eight weeks from confirmation of the measurement and receipt of the deposit. Other commissions are quoted individually.

Lead times are estimates given in good faith and are not of the essence unless we have agreed a firm date with you in writing. If a work is going to be materially later than the estimate, we will tell you as soon as we know, with a revised date.

9. Delivery, collection and import

Works are despatched from London, insured to full value, and require a signature on receipt. Current transit windows are published on the Delivery & Returns page and begin when the work is finished, not when the order is placed. We will confirm the carrier and the arrangements with you before despatch, and we can hold a work for collection by appointment instead.

Please give a delivery address at which someone can receive and sign for the work. We are not responsible for a loss caused by an incorrect address you have given us, or by a delivery left with someone at your instruction.

For deliveries outside the United Kingdom, any import duty, tax, customs charge or clearance fee is payable by you, and is charged by the destination country rather than by us. We will state the expected figure for your country before you commit. You are the importer of record and are responsible for compliance with local import law. If a work is refused or returned to us because a charge has not been paid, the cost of return carriage may be deducted from any refund due.

Some materials cannot lawfully be sold or shipped everywhere. Works containing mammoth ivory in particular may not be sold into a number of jurisdictions, including the states of New York, New Jersey, California, Hawaii, Nevada and Illinois, and may be delayed or seized in transit because the material is not readily distinguished from elephant ivory by inspection. Where a work you have enquired about cannot lawfully reach you, we will tell you before you commit and we will not despatch it.

10. Cancellation

Where a work is not made to your specification — a work bought as shown, from stock — and you are a consumer who has bought at a distance, you have the right to cancel within fourteen days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us in writing at info@ciufoli.com within that period, return the work unworn and in its original condition and packaging within fourteen days of telling us, and we will refund the price and the standard outbound delivery cost within fourteen days of receiving it back. Return carriage is at your cost, and we ask that it be insured for the full value; we can arrange an insured return and deduct the cost from the refund if you would prefer. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the work.

In practice this arises rarely. The house does not hold stock: works are made to order, to one measurement, once the order is confirmed.

The right to cancel does not apply to works made to your specification or clearly personalised. This is the exception at regulation 28(1)(b) of those Regulations. Foundation Works, made to your own wrist measurement, fall within it, as do commissions, resized works and works altered or engraved to your instruction. Once we have begun making such a work, it cannot be cancelled or returned on a change of mind, and the deposit is not refundable.

This does not affect your rights if a work is faulty, misdescribed or not as agreed. Those rights are set out in section 11 and apply to every work, made to measure or not.

11. If something is wrong with a work

Under the Consumer Rights Act 2015, a work we supply to a consumer must be of satisfactory quality, fit for purpose and as described. Nothing in these terms limits those rights.

In summary, and without limiting what the law gives you:

• within thirty days of receiving the work you may reject it and ask for a refund;
• after thirty days and within six months, you may ask us to repair or replace it, and if that fails you may ask for a refund or a price reduction;
• after six months these rights continue, on the terms the Act provides.

Please write to info@ciufoli.com with photographs where you can. We will arrange insured collection for any work returned to us as faulty, at our cost.

Fair wear, damage caused by an accident, misuse or unauthorised alteration, and the natural characteristics described in section 3 are not faults.

Where you are buying in the course of a business, the statutory implied terms are excluded so far as the law permits, and our obligation is limited to repair, replacement or refund at our option.

12. Care, servicing and alteration

Care guidance for each work is published on this website, and we will advise on request.

The house services and repairs its own works. Minor repairs and cosmetic restoration are carried out in London. Larger repairs and full servicing return to the workshop in Italy that made the piece, so the work is done by the hands that finished it. Nothing is sent to a third party, and the house will tell you which route applies, and how long it will take, before anything is undertaken. Some services are provided without charge and others on assessment; the current schedule is published on the Care & Service page and is the one that applies. Work carried out on a CIUFOLI piece by anyone else may make it impossible for us to service the piece afterwards, and will affect what we are able to accept responsibility for.

Resizing or altering a work after purchase is chargeable and, once carried out, is itself a made-to-specification service within the meaning of section 10.

13. Materials and hallmarking

Works are made in Italy and sold from London.

Where a work contains mammoth ivory, the material is from an extinct species, is not listed under CITES, and is lawful to sell in the United Kingdom. It is restricted or prohibited in some other jurisdictions; section 9 explains what that means for delivery.

Precious metal works are hallmarked where UK law requires it. Imported precious metal offered for sale in the United Kingdom must carry a UK assay office hallmark or a recognised Convention hallmark; an Italian fineness mark alone is not sufficient. Metals, stones and their treatments are described accurately on each work’s record; where a stone has been treated in a way that is standard for its type, we say so.

14. Intellectual property

The designs, drawings, photographs, text, the CIUFOLI name and mark, and the arrangement of this website belong to CIUFOLI LTD or to its licensors, and are protected by copyright, trade mark and design rights.

Buying a work transfers ownership of that physical work. It does not transfer any right in the design, and it does not permit reproduction of the design or manufacture of copies.

You may view, download and print pages from this website for your own personal, non-commercial use. Any other use — reproduction, republication, commercial use of the photography, or use of the mark — requires our written permission.

Where you send us drawings, references or photographs for a commission, you keep your rights in them, and you give us permission to use them for the purpose of making the work.

15. Use of this website

You may use this website lawfully and for its intended purpose. You may not attempt to gain unauthorised access to it, interfere with its operation, introduce anything malicious, or extract its content by automated means.

Where we have given you a password for access, it is personal to you and should not be shared.

The website is provided as it is. We do not promise that it will be uninterrupted or free of error, and we may suspend, withdraw or change it without notice.

16. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by the Consumer Rights Act 2015 or the Sale of Goods Act 1979, or for anything else that cannot lawfully be excluded or limited.

Subject to that:

• If you are a consumer, we are responsible for loss that is a foreseeable result of our breaking this contract or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for loss arising from your use of a work for a commercial purpose.
• If you are buying in the course of a business, we are not liable for loss of profit, loss of business, business interruption or loss of opportunity, and our total liability in connection with an order is limited to the price paid for it.

Jewellery is not protective equipment and is not made to be worn during sport, manual work, sleep or swimming. We are not responsible for damage to a work, or for injury, arising from wear of that kind.

We recommend that works are insured separately from the moment risk passes to you. We will provide a valuation for insurance on request.

17. Risk and title

Risk in a work passes to you when it is delivered to you or to someone you have nominated to receive it, or when you collect it.

Ownership passes only when we have received payment in full.

18. Events beyond our control

We are not liable for a delay or failure caused by something beyond our reasonable control, including the failure of a supplier of materials, the loss or damage of a work in transit, industrial action, fire, flood, act of government, or the interruption of transport or communications. If such an event occurs we will tell you and agree a revised timetable with you. If the delay is substantial you may cancel and receive a refund of anything paid for work not yet carried out.

19. Privacy

Personal information given to us in connection with an enquiry, an appointment or an order is handled in accordance with our Privacy Policy, which forms part of these terms.

20. Complaints

If something has gone wrong, write to info@ciufoli.com. We will acknowledge within five working days and aim to resolve the matter within thirty days.

If we cannot resolve it between us, you may be able to refer the matter to an alternative dispute resolution provider. We will tell you at the time whether that route is open and, if it is, who to approach. Using it does not affect your right to go to court.

21. General

If any provision of these terms is found to be unenforceable, the rest continue in force.

If we do not insist that you do something you are required to do under these terms, or delay in doing so, that does not mean we have given up the right to insist on it later.

This contract is between you and us. Nobody else has any right to enforce it, except that where a work is bought as a gift the recipient may exercise the rights in section 11 with your agreement.

You may not transfer your rights or obligations under this contract without our written consent. We may transfer ours to another business, and will tell you if we do; your rights will not be affected.

22. Governing law

These terms and any contract made under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in your own jurisdiction, and you keep the protection of any mandatory consumer law of the country in which you live.

23. Contact

CIUFOLI LTD
Windover House, St. Ann Street, Salisbury, England, SP1 2DR
Company number 15871854
info@ciufoli.com